Refund policy

Refund and Return Policy for Ortho Trend

REFUND  

All sales are final. There are no refunds for this product 

RETURNS & REFUND   

• All orders are final sale.
• We do not accept returns and refunds for any reason, including sizing issues or change of mind.
• If you receive a damaged, defective, or incorrect product, you must:

• Notify us within 2 days of delivery at support@orthotrend.in
• Provide clear photos or video showing the issue for validation

Once verified, we may offer:

•  An exchange for the same product, if available (or)
• Store credit of the same value for a future purchase

Items sent back without prior approval will not be accepted.

EXCHANGES

• Exchanges are only offered for:

• Damaged products
• Wrong item delivered

• We do not offer exchanges for size or color preferences unless approved under exceptional circumstances (only for first-time orders).
• In cases where return pickup is not available at your PIN code, customers are responsible for shipping the item back to our warehouse.
• Once we receive the package and inspect the issue, we will process the exchange within 48 hours.
• Products must be unused, unwashed, and returned in original condition with tags for eligible exchanges.

ORDERS

• Please double-check your shipping and billing address before placing your order.
• Once an order is placed, we cannot make changes to it, including size, address, or cancellation requests.
• We are not responsible for failed deliveries due to incorrect or incomplete addresses.
• For any support or queries, contact us at: support@orthotrend.in